Help & Support
1. How do I set up a dedicated tablet in Kid Kiosk Mode?
Setting up a shared home tablet (iPad, Android, or Fire Tablet) as a central family Kiosk takes under 60 seconds:
- Install Deedio on the tablet and open it.
- Sign in with your parent Deedio account so the tablet syncs your family’s child profiles, deeds, and rewards.
- Enable Kid Kiosk Mode and lock the station with your 4-digit Parent Master PIN (and optionally OS-level Screen Pinning / Guided Access).
- Children can now tap their avatar, view their daily quest checklist, and log completed deeds to earn Stars (⭐)!
2. How do I reset my Parent Master PIN if I forget it?
Your 4-digit Master PIN prevents children from exiting Kiosk mode, modifying chore values, or approving their own deeds. If you forget your PIN:
- In the Parent Mobile App: Open the app on your primary phone. Since you are already authenticated with your parent credentials, go to Settings > Security & Master PIN and tap "Change PIN". You will simply re-enter your account password to set a new 4-digit PIN.
- On the Kiosk Screen: Tap the padlock icon and select "Forgot Master PIN?". Deedio will immediately dispatch a secure, 6-digit one-time reset code to your registered parent email address. Enter the code on the screen to unlock the station and configure a new PIN.
3. Do Stars (⭐) decrease when my child levels up? (Stars vs XP)
No! Stars and XP serve two completely distinct positive motivation purposes:
- Spendable Stars (⭐): Stars are your child’s behavioral wallet currency. They earn Stars by finishing daily deeds and chores. When your child chooses to redeem a household reward (such as choosing the Friday movie or 30 minutes of video game time), only their spendable Star balance decreases.
- Lifetime Adventure XP: XP measures long-term cumulative dedication and character growth across RPG tracks (Space Explorer, Safari Guide, Magic Quest, Speed Racer). XP NEVER decreases when spending Stars. Your child’s level and badges are permanent achievements that celebrate their ongoing consistency!
4. How do I delete our family account and child data?
We believe parents must have complete control over their family’s data. We offer two simple deletion paths:
- Instant In-App Deletion: In the Deedio app, navigate to Parent Settings > Legal & Compliance > Delete Account & Family Data. Confirm with your password or Master PIN, and your entire household record is wiped immediately.
- Web Deletion Portal: If you no longer have the app installed, visit our dedicated self-service Account Deletion Page. Submit your registered parent email address, and our privacy team will verify and permanently purge all household records within 48 hours.
5. Can both parents manage chores on separate devices?
Yes! Deedio fully supports multi-parent households and co-parenting synchronization. In the Parent Hub, go to Settings > Family Members > Invite Co-Parent. Enter your partner’s email address to generate an invitation link. Once accepted, both parents enjoy real-time sync, allowing either parent to approve chores, adjust reward wishlists, and receive completion notifications on their own phone.
6. Is Deedio ad-free and safe for children?
100% yes. Child safety is our non-negotiable founding principle:
- Zero Advertisements: Deedio contains zero ad banners, video pop-ups, or commercial sponsorships.
- Zero Ad Trackers: We exclude all third-party advertising SDKs and never collect mobile ad IDs (Google Play AD_ID or Apple IDFA).
- COPPA & GDPR-K Compliant: We collect only parent-assigned nicknames and avatars—never children's emails, phone numbers, or locations.
- Optional Camera Access for Profile Avatars: Camera permission is completely optional and only requested if a parent chooses to take a selfie/photo for a child’s profile avatar instead of selecting a built-in mascot. Profile photos are stored securely solely within your family account, never used for facial recognition, and never shared with third parties.
7. Does Deedio work if the home WiFi temporarily goes down?
Yes! Both the Kid Kiosk station and Parent Companion store daily chore checklists locally using offline-first data caching. If the home internet cuts out, kids can still check off their deeds and earn their Stars (⭐). All updates queue safely on the device and sync with the cloud as soon as the network connection is restored.
8. What devices and operating systems are supported?
Deedio is designed to run everywhere your family needs it:
- Apple iOS & iPadOS: Compatible with iPhone, iPad, and iPod touch running iOS 14.0 or later.
- Android Phones & Tablets: Compatible with Android 8.0 (Oreo) and newer, including Amazon Fire tablets.
- Web Browser: Full modern desktop and mobile browser support via our progressive web application at web.deedio.app.
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Still have questions? We're here for your family.
Our family support team replies to all inquiries within 24 hours. Whether you need help pairing a tablet or have feature suggestions, drop us a line!