Self-Service Account & Data Erasure

Delete Account & Family Data

Apple App Store (5.1.1) & Google Play Store Compliant Processing Window: Immediate in-app / 48 hrs via web

Permanent & Irreversible Purge Warning: Deleting your Deedio account permanently and irreversibly erases all parent profile credentials, children records, chore history, earned Stars (⭐), XP adventure levels, and paired tablet Kid Kiosks. Once completed, your data cannot be recovered.

Cascading Deletion Scope (What Gets Erased)

In strict compliance with the European GDPR-K Article 17 ("Right to Erasure") and global child privacy frameworks, Deedio executes an atomic, cascading purge removing all associated data records:

Parent & Guardian Credentials: First and last name, primary email address, bcrypt password hash, and 4-digit Master PIN hash.
Household & Family Configuration: Household title, family settings, notification rules, and active co-parent family invitations.
Child Profiles: Child screen names, nicknames, chosen avatars, age brackets, and individual preferences.
Chore & Behavioral History: All daily deed completions, pending approvals, audit history, and completion timestamps.
Motivational Balances: Spendable Stars (⭐), lifetime XP levels, custom family rewards, and reward redemption logs.
Paired Hardware & Kiosks: All Kiosk station pairing tokens, session identifiers, and hardware registration records.

Zero Residual Child Data: Deedio does not retain shadow profiles, anonymized advertising graphs, or secondary telemetry logs. Following database execution, your family data is permanently expunged.

Method 1: Instant In-App Deletion (Recommended)

If you have the Deedio app installed on your smartphone or tablet, you can execute an immediate, self-service deletion without waiting for manual web request review:

Steps for In-App Instant Deletion:

Open the Deedio app on your parent device and log into the Parent Hub.
Tap the Settings gear icon in the top-right header.
Scroll down to the Legal & Compliance / Danger Zone section.
Select Delete Account & Family Data.
Enter your account password or 4-digit Master PIN to re-verify your identity.
Tap Permanently Delete Family Account. Your data will be erased instantly and your session will end.

Method 2: Public Web Deletion Request Form

If you have uninstalled Deedio, no longer have access to your mobile device, or are unable to log into the app, you may submit a verified web deletion request below. We will send an email confirmation to verify ownership and completely purge your account records within 48 hours.

Registered Parent Email Address *

Must match the email address associated with your Deedio family account.

Scope of Deletion Request *

Family / Household Name (Optional)

Reason for Leaving (Optional)

I confirm that I am the account owner and understand that this deletion request is permanent and irreversible. All family data, chore history, and Stars (⭐) will be permanently erased.

Direct Privacy Team Inquiries

You can also submit manual erasure requests or verify deletion status at any time by emailing our Data Protection Officer directly:

Deedio Privacy Operations
Email: privacy@deedio.app
Support Desk: support@deedio.app